Improving customer experiences is essential for any business, especially small and medium-sized ones. By utilizing flexible productivity and communication tools, your business can handle more as you grow, without sacrificing customer service that keeps your customers coming back.
Today we’re excited to take that customer experience to a new level with the introduction of live chat in Microsoft Teams—a faster and more engaging way for you to connect with your customers.1
Every second counts in customer engagement
Every second a customer spends on your website is valuable. If they have a question, you want to get them an answer as quickly and seamlessly as possible. With live chat, you can support one-to-one chat with your customers right from your business website—directly from Teams. This reduces response times and moves prospective customers further along the sales journey, leading to higher conversion rates and improved customer satisfaction. You can get started using this today by adding the live chat widget on your website.
We are using live chat in Microsoft Teams to generate new leads. Since the incoming chats from our website land directly into Teams, a platform already utilized by our team, it eliminates the need for third-party solutions. The routing of these queries to Teams gives visibility to my entire team, saving time and increasing our productivity and responsiveness to customer inquiries.
Saxe Roberts, President, Liberty Systems
Connect with customers on their terms
If a customer prefers to call your company, with Microsoft Teams Phone, you can take and manage calls using the Queues app2. The platform within Teams helps your staff efficiently handle and manage phone queues and improves agent efficiency by eliminating the need to switch between different apps.
For Berryessa Gap, a family-owned vineyard and winery, improving customer experience and supplier communication began with a solution that would support its employees wherever they are—allowing employees to meet customers wherever they are.
We get a lot of phone calls when we do our wine club. We want those calls to be picked up by a live person.
Corinne Martinez, President and Chief Operations Officer, Berryessa Gap Vineyards